Contributors

Tuesday 17 July 2012

Alerts not working properly

I've come across something today that is driving me bananas. One of our areas needed a folder just for Correspondence. People that are related to the project are saving emails there as a means to share them and also have them in the same location should an audit occur.

There have been alerts setup on this folder for every user but they "stopped" working. It looks like when you change the name of a folder that an alert is configured for, the alert in question stops working. Oh the joys of SharePoint! So yes, if someone inadvertantly puts a "1" at the end of a folder, those alerts will go bye bye.

Yes, you will have to set them up again. The alerts will still show in Site Settings --> User Alerts but as there is no folder there anymore with the name that you set the alert on, they won't work.

Another little thing I came across today as well is that when subfolders are created, you can safely assume that the alerts will not pick up on it!! What? Yes, that's the case. Alerts seem to only work their best when they are setup at Library level. Folder level seems to confuse them a little and they don't seem to be intelligent enough to figure out that if someone creates a new folder within the alerted folder that you might just want to know about it. No, why the hell would you?

So I have yet to found a way around this one. Pah! It's driving me nuts.

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